Shipping, Orders & Returns

Shipping options

Available shipping methods, costs, and estimated delivery dates depend on the delivery destination. Review the options shown at checkout before placing your order.

Order updates

We will send order updates to the email address provided at checkout. If tracking is available, the shipping confirmation will include a tracking link.

Need help with an order?

Contact us with your order number and a short description of what you need help with. If an item arrived damaged or incorrect, include clear photos so we can review the issue.

Returns

Please contact us before sending an item back. Tell us your order number and which item you are asking about; we will confirm the applicable next steps before you mail anything. Do not send a return to a supplier or fulfillment address without instructions from our support team.

Email contact@purrivio.com or use our Contact page for assistance.